FAQ
General Question
Find answers to common questions about our home care services, staffing solutions, and support for families and healthcare organisations. We’re here to provide clarity, guidance, and peace of mind.
We provide personalised home care services, including personal care, mobility support, health monitoring, emotional companionship, and short-term respite care for older adults and individuals with specific needs.
Our trusted care agency makes hiring simple. Contact us via our website or phone to discuss your needs, and we’ll match you with skilled, vetted carers for either short-term or long-term support.
Yes. All our carers are fully trained, certified, and experienced in delivering high-quality, person-centred care, ensuring safety, dignity, and reliable support for every client.
Payment Question
Onboarding Pure Ever as your designated care provider is easier and straight forward
You can book our care services by calling our team, completing the enquiry form on our website, or emailing us directly. Once we understand your needs, we will arrange an assessment and confirm your booking.
Yes, depending on the type of care required, a small deposit may be requested to secure your booking. This will be fully explained during your assessment.
Invoices are issued weekly or monthly, depending on your chosen plan. You will receive a clear, itemised breakdown of all services provided.
Other Questions
Yes. Wherever possible, we aim for continuity of care by assigning the same carer or small care team to each client. This helps build trust, familiarity, and a comfortable routine. However, this may vary based on staff availability and scheduling.
If your regular carer is ill, on leave, or unexpectedly unavailable, Pure Everra will arrange a fully trained and vetted replacement who has access to your care plan and understands your needs. You will always be informed of any changes.
Absolutely. We understand that caring for a loved one can be emotionally and physically demanding. We provide regular updates, guidance, and reassurance to family members and work collaboratively to ensure each client’s wellbeing and comfort.